Privacy Policy

Yohn.io GbR
Kurze Gasse 10/1
71063 Sindelfingen
Germany

Effective Date: 26.07.2024

1. Introduction

Welcome to Yohn.io GbR. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website tags.yo.hn and use our services.

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

  1. Personal Data:
  2. Contact Information: Name, email address, postal address, phone number, and other similar contact data.
  3. Account Information: Username, password, and other credentials used for authentication and account access.
  4. Payment Information: Credit card details, billing address, and other information necessary to process your payments.
  5. Usage Data:
  6. Service Interaction: Information about your interactions with our services, such as the pages you visit, the features you use, and the actions you take.
  7. Log Data: Log files, including IP address, browser type, operating system, referring URLs, and date/time stamps associated with your use of the services.
  8. Device Data:
  9. Device Information: Information about the devices you use to access our services, including device type, operating system, browser type, unique device identifiers, and network information.
  10. Location Data: Geolocation data derived from your IP address or mobile device, subject to your device settings.
  11. Communication Data:
  12. Customer Support: Information you provide when you contact customer support, including the content of your communications and contact details.
  13. User-Generated Content: Any content you upload, post, or otherwise transmit through our services, including messages, reviews, and feedback.
  14. Tracking Data:
  15. Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies to enhance your experience on our website. This includes data on your browsing behavior and preferences.
  16. Finder and Owner Data:
  17. Finder Information: Contact information of individuals who find lost items and use our services to reach out to the owners.
  18. Owner Information: Contact information and preferences of individuals who use our lost and found services, including settings for sharing contact details with finders.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  1. To Provide and Maintain Our Services:
  2. To process your orders and transactions.
  3. To manage your account and provide customer support.
  4. To facilitate the recovery of lost items using our QR labels.
  5. To Improve Our Services:
  6. To understand how our services are used and to enhance their functionality.
  7. To analyze trends and user behavior to improve our website and services.
  8. To develop new features and services.
  9. To Communicate with You:
  10. To send you updates, notifications, and promotional materials.
  11. To respond to your inquiries, requests, and feedback.
  12. To provide information about your account, transactions, and services.
  13. To Ensure Security and Prevent Fraud:
  14. To protect against unauthorized access, misuse, and abuse of our services.
  15. To monitor and ensure the security of our website and services.
  16. To detect and prevent fraudulent transactions and other illegal activities.
  17. To Comply with Legal Obligations:
  18. To fulfill our legal, regulatory, and contractual obligations.
  19. To respond to legal requests and prevent harm.
  20. To enforce our terms and conditions and other agreements.
  21. To Personalize Your Experience:
  22. To tailor content and services to your preferences.
  23. To provide personalized recommendations and advertisements.
  24. To remember your settings and preferences for future visits.
  25. To Facilitate Communication between Finders and Owners:
  26. To allow finders of lost items to contact owners, either directly or through an anonymous form, based on the owner's account settings.
  27. To manage the sharing of contact information between finders and owners as permitted by the user.

4. Sharing Your Information

We share your information with third parties only in the ways described in this Privacy Policy.

  1. Service Providers:
  2. We share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, customer support, and marketing services. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.
  3. Business Partners:
  4. We may share your information with our business partners to offer you certain products, services, or promotions. These partners are required to maintain the confidentiality of your information and use it solely for the purposes for which we disclose it to them.
  5. Legal Compliance and Protection:
  6. We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also disclose your information to protect our rights, property, and safety, as well as those of our users and others.
  7. Business Transfers:
  8. In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
  9. Finder and Owner Communication:
  10. For our lost and found QR label service, we facilitate communication between finders and owners of lost items. We may share the contact information of owners with finders only if the owner explicitly permits this in their account settings. Finder contact information is shared with owners when finders use our service to reach out to them.
  11. Aggregated or De-Identified Information:
  12. We may share aggregated or de-identified information that cannot reasonably be used to identify you. This information may be used for research, analysis, marketing, and other business purposes.
  13. Consent:
  14. We may share your information for any other purpose disclosed to you and with your consent.

5. Security

We take the security of your personal data seriously and implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  1. Technical Safeguards:
  2. Encryption: We use industry-standard encryption technologies to protect your data during transmission and storage.
  3. Firewalls and Intrusion Detection Systems: Our network is protected by firewalls and monitored by intrusion detection systems to prevent unauthorized access.
  4. Administrative Safeguards:
  5. Access Controls: Access to your personal data is restricted to authorized personnel who need the information to perform their job duties. These individuals are bound by confidentiality obligations.
  6. Training: We provide regular training to our employees on data protection and privacy best practices.
  7. Physical Safeguards:
  8. Secure Facilities: Our data centers and offices are equipped with physical security measures, such as access control systems and surveillance cameras, to protect against unauthorized access.
  9. Data Storage: Personal data is stored in secure environments that are protected from physical threats.
  10. Data Integrity:
  11. Regular Audits: We conduct regular security audits and assessments to ensure the integrity and security of our data protection practices.
  12. Data Minimization: We limit the collection and retention of personal data to what is necessary for the purposes outlined in this Privacy Policy.
  13. Incident Response:
  14. Breach Notification: In the event of a data breach, we will promptly notify affected individuals and relevant authorities in accordance with applicable laws and regulations.
  15. Mitigation: We have incident response plans in place to address and mitigate the effects of any security breaches.

6. Your Rights

You have certain rights regarding your personal data, including:

  1. Right of Access: You have the right to request access to the personal data we hold about you. This includes information about how your data is being used and why.
  2. Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
  3. Right to Erasure: You have the right to request the deletion of your personal data where there is no compelling reason for us to continue processing it.
  4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to our processing.
  5. Right to Data Portability: You have the right to request the transfer of your personal data to another organization or directly to you, where technically feasible.
  6. Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest, and you believe this interest is overridden by your rights and freedoms.
  7. Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
  8. Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Address: Yohn.io GbR, Kurze Gasse 10/1, 71063 Sindelfingen, Germany

We may need to verify your identity before processing your request. We will respond to your request within the timeframes required by law.

7. Cookies

As part of the way we provide personalised services on our Website, we use cookies to store and sometimes track information about you. A cookie is a small data file that is sent to your browser from a web server, is stored on your hard drive and allows easier access the next time you visit the same page. Their main purpose is to improve the viewing experience of the Website and to enable the delivery of personalised services. We only store and access cookies (which are not necessary on your hard drive) if you have expressly consented.

Some of these browser tracking tools are used only for purposes strictly necessary for the operation of the Website and are therefore exempt from consent, as they are necessary to ensure the access and stable operation of the Website. Others are subject to your express and prior consent.

On the computer, cookies are managed by the Internet browser. These cookies can be session cookies (in which case the cookie will be automatically deleted when the browser is closed) or persistent cookies (in which case the cookie will remain stored in the terminal until its expiration date).

Follow the links below for instructions on how to change your browser settings from some of the more common browser providers (note that these are links to third party websites over which we have no control):

Microsoft Internet Explorer

Safari

Firefox

Google Chrome

By limiting cookies, you may not be able to access all parts of our Website, as some Website functionality is dependent on cookies. In the interest of transparency, we have summarized the cookies used on our Website below. By clicking on the cookie settings, you will find a detailed list of the cookies we use on our Website. We classify cookies into the following categories:

  • Absolutely necessary cookies - These cookies are necessary to help you use the features and services we offer on our Website. These cookies do not collect information about you that can be used to identify you, and they do not monitor or remember where you have been on the Internet. An example of an absolutely necessary cookie is the one that allows our Web Site to keep your items in your shopping cart while you shop online. They are generally set in response to actions you take that are consistent with a request for services, such as setting your privacy preferences.
  • Preference cookies - also known as "feature cookies" - allow the Website to remember choices you have made in the past, your preferred language, or your username and password so that you can log in automatically (if we offer a login feature). They may be installed by us or by a third party vendor whose services we have added to our Website. If you do not allow these cookies, some or all of these services may stop working properly.
  • Statistical cookies - also known as "performance cookies" - collect information about how you use the Website, such as the pages you have visited and the links you have clicked on. This information cannot be used to identify you. All data and information is aggregated and therefore anonymized. The purpose of these cookies is to improve the functionality of the Website and if you disable these cookies, we will not receive information about when you visited our Website and, therefore, we will not be able to verify the performance of the Website.
  • Marketing Cookies - These cookies track your online activity to help us, and our advertisers serve you more relevant ads or to limit the frequency with which you see an ad. These cookies may be set through our Website by our advertising partners. These cookies may be used by these companies to create a profile of your interests to display relevant advertisements on other websites. They do not directly store personal data but are based on the identification of your browser and internet device. If you do not allow these cookies, you will see fewer targeted ads.

If you have consented to all cookies, you can withdraw your consent (except for essential cookies) by going to our cookie settings. Except for essential cookies, blocking the installation of cookies does not prevent you from using the Website effectively. The retention period of the user's choice is six (6) months. The period during which the tracers can collect data in case of user's acceptance is thirteen (13) months maximum.

The cookies used on our Website are the following:

The other cookies are functional cookies necessary for the operation our website, Apps and Web App


8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any significant changes in the following ways:

  1. Notification Methods:
  2. Website Posting: We will post the updated Privacy Policy on our website and update the effective date at the top of the page.
  3. Email Notification: If we make significant changes, we may also notify you by email using the contact information associated with your account.
  4. Your Responsibility:
  5. It is your responsibility to review this Privacy Policy periodically to stay informed about our data practices and any changes.
  6. Your continued use of our services after any changes to this Privacy Policy signifies your acceptance of those changes.
  7. Effective Date:
  8. The updated Privacy Policy will become effective immediately upon posting on our website unless otherwise specified. If you do not agree with the changes, you should discontinue using our services before the changes take effect.
  9. Review History:
  10. We may keep prior versions of this Privacy Policy for your review upon request, to help you understand how our practices have evolved.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Yohn.io GbR, Kurze Gasse 10/1, 71063 Sindelfingen, Germany